Discord.gg/anera
Anera
What windows versions are supported?
Our software is compatible with Windows 10 (Version 1903 to 22H2) and Windows 11 (Version 21h2 to 23h2).
Can I use the software on more than one computer?
Each license key is tied to a specific hardware ID (HWID). If you wish to use our software on a different computer, you may need a HWID reset.
Are updates included with my purchase?
Yes, purchasing our software include free updates for the duration of your usage.
Do you support both Intel and AMD?
Yes, we support both CPU brands.
Where can I view status of each software?
You can view the status of each software in our discord or via our website.
How long does delivery take?
After purchasing, you'll instantly receive detailed instructions via email to guide you through the installation and activation process. For a visual guide, we also offer a setup video.
What should I do if I encounter an error or need support?
If you encounter any issues, please refer to our detailed discord FAQ or contact our support team via discord for assistance. We also offer a trained AI that is available 24/7 in tickets which has an extensive knowledge base of our software.
What is your policy on compensation for downtime?
We understand that unexpected downtime can be frustrating. If our services experience significant unplanned downtime, we assess the situation and can offer compensation in the form of extensions proportional to the downtime experienced, ensuring that our customers do not lose out on the time they have paid for.
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